Technical Support Group (TSG) Specialist

About the role

UPS is hiring a Technical Support Group (TSG) Specialist who provides deployment and support services for UPS-approved technology products. The role supports internal and external customers and UPS Information Technology infrastructure, working across UPS facilities, vendor facilities and customer locations.

Key responsibilities

• Provide deployment and support for UPS-approved technology products and IT infrastructure
• Plan hardware and software, manage and administer networks, and give technical advice and training to customers
• Organize and coordinate installation, deployment and upgrades of UPS-approved software, hardware and infrastructure
• Troubleshoot technology issues and help deploy standardized practices to restore services
• Execute implementations and support programs and projects
• Run regular audits to ensure the IT environment meets UPS standards
• Support landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, and PBX systems, and coordinate visits with vendors
• Perform integrations and installations, assist with facility technology management, fulfill service requests, interface with customers and teams, run TSG technical disaster recovery procedures and address customer requests

Required profile

• Permanent employee
• Preferred: Bachelor's degree
• Preferred: A+, Microsoft Certified Solutions Associate and CCENT Cisco Network Certification