Supervisor - Network Management Center (NMC)

About the role

Expeditors, a global logistics company and Fortune 500 employer, is hiring a Supervisor for its Network Management Center (NMC) in Bayan Lepas. The role combines customer engagement, data validation, team management and project oversight, with a focus on the financial performance of the NMC.

Key responsibilities

• Customer engagement: understand customers' needs and respond fully to operational calls, ensuring customer SOP requirements are met
• Data competency: validate complete, accurate and timely shipment data, manage EDI transmissions and the integrity of internal and external reporting, and present findings so stakeholders can make informed decisions
• Team management: develop the team, and monitor attendance, vacation, WFH, punctuality and required training to ensure compliance
• Project and program management: work with managers and stakeholders to plan, execute and validate initiatives with measurable benefit for customers, Expeditors and the NMC
• Financial excellence: understand the NMC P&L and explain your impact on the customer P&L, including SPD, EPS and expense-to-revenue

Required profile

• Preferred: Bachelor's degree in Business, Supply Chain/Logistics, Finance, Economics or a related field, or equivalent
• Preferred: at least two years of experience at Expeditors or a similar corporate environment
• Fluent in English
• Preferred: supply chain or logistics qualifications such as IATA/FIATA

Required skills

• Exceptional customer service, presentation, research, verbal and written communication
• Effective interpersonal skills and clear, concise communication

What we offer

• Employee Stock Purchase Plan
• Training and personnel development program
• Growth opportunities within the company