Station Manager, Kuala Lumpur

About the role

AirAsia Berhad is looking for a Station Manager for its Kuala Lumpur station. The role ensures effective and efficient management of station operations, including on-time departures, baggage handling, excess baggage collection and travel document compliance, while maintaining the highest standards of safety, security and service for ground operations.

Key responsibilities

• Ensure optimum payload, safe, efficient and on-time departures, and coordinate with Ground Handlers and CIQ authorities.
• Oversee passenger, baggage and cargo handling and monitor Ground Handler performance against service standards.
• Manage monetary transactions at the station, verify and approve invoices before submission to Finance, and keep expenditures within budget.
• Build strong relationships with local government and regulatory bodies, and liaise with CIQ, police, civil aviation and other security authorities.
• Lead station personnel, keep operational manuals updated and accessible, and recommend process improvements to improve efficiency and reduce costs.
• Submit daily and monthly reports to Headquarters, compile station reports, statistics and budgets, and oversee manual revisions and audit compliance.
• Handle guest complaints promptly, represent AirAsia in airport meetings, and make operational decisions within the authorised scope.

Required profile

• Diploma or degree in any discipline, or equivalent extensive experience in airport operations.
• Minimum 5 years of experience in team leadership within airline ground operations, preferably as a Station Manager.
• Excellent interpersonal, communication and stakeholder management skills, and proven ability to manage relationships with airport authorities and regulators.
• Ability to manage a diverse, shift-based workforce.

Required skills

• Knowledge of customs, immigration and CIQ regulations.
• Understanding of company policies and SOPs, dangerous goods handling, aircraft loading procedures, flight security and incident reporting, and safety and ground operations protocols.

What we offer

• Medical and insurance benefits, maternity benefits and flexible work arrangements.
• Paid time off and wellness programmes.
• Career growth, learning and upskilling programmes.
• Free flights, unlimited discounted flights and partner discounts.