Senior Merchant Growth Executive, SMB

About the role

Foodpanda (part of the Delivery Hero Group) is recruiting a Senior Merchant Growth Executive for its SMB pipeline in Malaysia. You will own a portfolio of partner accounts, manage and grow their revenue and meet daily call and sales targets. This is a 100% telesales role based in Kuala Lumpur.

Key responsibilities

• Sell on the phone and manage and grow the revenue of each partner account
• Provide operational support when needed
• Monitor account performance metrics and ensure compliance with Foodpanda's operational standards
• Meet daily productivity targets for calls and sales
• Ensure accurate documentation, partner approvals and systems processing
• Handle objections, persuade partners and act quickly in a fast-paced environment

Required profile

• 2 to 3 years of experience in a client management role with a track record of hitting commercial targets
• Comfortable making outbound calls over long periods; the role is 100% telesales
• Effective English communication; speaking, reading and writing other languages is an advantage
• Data-sensitive, sales-minded, consultative seller, strong relationship builder, resilient and team player
• Fast learner who adapts quickly to changing processes

Required skills

• Google applications
• Experience with Salesforce is a plus