Senior Manager, Product Rollout

About the role

foodpanda, part of the Delivery Hero Group, is looking for a Senior Manager, Product Rollout in Kuala Lumpur. The role acts as the liaison between customers, vendors, rider experience and local business stakeholders, and regional teams on one side, and product teams on the other. It drives strategy, consolidates business needs, builds structured business cases and ensures go-to-market (GTM) initiatives run smoothly across functions and geographies.

Key responsibilities

• Gather product feedback, pain points and feature requests from local business stakeholders and regional teams, then consolidate and prioritize them into high-impact opportunities
• Turn operational challenges into structured business cases and drive adoption of product tools
• Build data-driven business cases with clear problem statements, success metrics and value assessments, and present proposals to product leadership
• Lead the cross-functional rollout across operations, finance, legal, PR and marketing, coordinating timelines, resources and communications
• Develop and maintain deployment playbooks, FAQs and training materials
• Act as the main contact between product and regional teams, track rollout performance and adoption, and escalate blocking risks while de-escalating operational trade-offs
• Support team leadership in setting priorities and coach mid-level and junior specialists on stakeholder management, problem-solving and communication

Required profile

• 7+ years of experience in product operations, program management or product-related roles in a multi-region or global company
• Ability to translate qualitative and quantitative insights into recommendations
• Experience planning, coordinating and executing product rollouts and managing dependencies
• Proven track record of managing and influencing director-level stakeholders without direct authority
• Experience in fast-paced or matrixed environments; coaching or leading mid-level and junior specialists is a plus

Required skills

• Jira, Confluence, Notion and project management platforms such as Asana
• Nice to have: internal operational excellence tools, CRM platforms, AI implementation, and knowledge of user support, operational workflows or customer experience in on-demand delivery or retail