Senior Implementation Specialist

About the role

Mastercard is looking for a Senior Implementation Specialist to join its CIS Testing Team in Kuala Lumpur. The role will act as the primary liaison between Mastercard and its financial‑institution customers, ensuring that new payment products and releases are correctly integrated and tested across global networks.

Key responsibilities

• Serve as the central point of contact for customers and Mastercard representatives throughout end‑to‑end processing implementation projects.
• Provide testing support for all Mastercard products and services, including new release code validation.
• Advise customer processing support staff on implementation activities and guide them through system changes.
• Manage multiple key customer implementation projects simultaneously across markets and product lines.
• Define, document, and maintain both standard and non‑standard implementation processes.
• Deliver training to internal CIS teams, other Mastercard groups, and external customers.

Required profile

• Bachelor’s degree in Information Technology, Computer Science, Business or related field, or equivalent experience.
• Strong understanding of network technology, payment transaction processing and industry business principles.
• Excellent verbal and written communication skills, with the ability to interact with senior and executive management.
• Proven ability to drive change and manage multiple projects in a technical environment.
• Fluency in English; Chinese language skills are a plus.

Required skills

• API development and integration, especially for authentication and authorization.
• Mobile payment processing experience.
• Network technology knowledge.
• Payment transaction processing expertise.
• Project management capabilities.