Senior Executive, Process & Service Optimization

About the role

The Senior Executive, Process & Service Optimization will lead continuous improvement initiatives across logistics and supply‑chain operations for Global Business Services and Overseas Delivery Services. Based in Kuala Lumpur, you will work closely with regional and global stakeholders to standardise processes, enhance service reliability and support transformation projects.

Key responsibilities

• Analyse end‑to‑end logistics and operational processes to identify bottlenecks and improvement opportunities.
• Drive harmonisation and standardisation of processes across GOS, ODS and other service units.
• Support service recovery initiatives and develop corrective or preventive action plans.
• Contribute to the design of service‑management frameworks and operational governance models.
• Lead workshops, process reviews and improvement discussions with internal and external partners.
• Provide operational insights for regional and global initiatives.
• Coordinate change‑management activities linked to process or service enhancements.
• Promote best practices and lessons learned across the operations community.
• Participate in system enhancements, UAT activities and implementation of digital or analytical tools.
• Collaborate with IT and system owners to embed operational requirements into system designs.
• Assist with audit processes related to process or service topics.

Required profile

• Bachelor’s degree in supply chain management, logistics, business administration or a related field.
• 2‑4 years of experience in logistics operations, process improvement, service management or operational excellence.
• Hands‑on experience in process optimisation within a global operations environment.
• Strong analytical and conceptual thinking with a structured problem‑solving mindset.
• Excellent stakeholder management and communication skills across functions and regions.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Teams