Senior Executive, Airport Application Management

About the role

AirAsia is hiring a Senior Executive for its Group ICT department, within the Application Management division, based onsite at RedQ, Sepang. The role ensures the efficient operation and upkeep of airport-centric applications and systems that support passenger processing, baggage handling, flight operations and other critical airport functions. It works Monday to Friday (9am-6pm MYT) with standby support when needed, reporting to the Lead, Airport Application Management.

Key responsibilities

• Oversee day-to-day technical operations of airport applications and keep them available, stable and performing to SLAs
• Analyze and resolve incidents, identify root causes and implement preventive or corrective measures
• Provide daily application support, troubleshoot, administer upgrades, patches and releases, and maintain documentation such as user manuals and troubleshooting guides
• Manage vendor relationships, SLAs and contracts, and evaluate new technologies and solutions
• Act as Technical Account Manager for assigned accounts, evaluating project service requests against SLAs
• Build and maintain building automation systems integrated with airport applications
• Take part in post-incident reviews and root cause analysis, and track corrective and preventive actions
• Ensure compliance with airport security regulations and data privacy standards, and take part in security audits and vulnerability assessments
• Manage budgets and payments for airport applications, optimising Opex and Capex use
• Collect stakeholder feedback from airlines, ground handlers and security personnel and communicate updates, outages and maintenance

Required profile

• Bachelor's degree in Computer Science, Information Technology or a related field
• At least 3 years in application support, IT operations or incident/problem management in a mission-critical, 24/7 or highly regulated environment; airport or airline systems experience is an advantage
• Experience managing vendor SLAs, incident escalation and coordinating across functions
• ITIL-aligned knowledge of incident, problem and change management
• ITIL V4 certification

Required skills

• Understanding of IT infrastructure, including networks, servers and databases
• Application monitoring tools and techniques
• ITIL framework and service management principles
• Google Cloud Platform (added advantage)
• Troubleshooting APIs and SFTP