Restaurant Manager - STREATS Bar & Café

About the role

A hotel belonging to the Accor network, which includes more than 45 brands, 5,500 hotels and 10,000 restaurants, is looking for a Restaurant Manager for its STREATS Bar & Café in Kuala Lumpur. Reporting to the General Manager / Operations Manager within the Food & Beverage department, the manager runs daily operations, ensures good service and satisfied guests, drives sales while controlling costs, and builds a well-trained team.

Key responsibilities

• Manage daily restaurant, breakfast and bar operations and ensure smooth, efficient guest service.
• Handle guest feedback and complaints professionally, and conduct daily staff briefings and duty rostering.
• Train and coach F&B team members, enforce grooming and service standards, and drive sales through promotions and upselling.
• Monitor daily revenue, achieve monthly targets, control food and beverage wastage and operating costs, and monitor stock, inventory and beverage consumption.
• Ensure correct POS transactions and cash handling, and work closely with the Chef on food quality.
• Keep restaurant, bar and buffet areas clean and presentable, and follow food safety, hygiene and hotel safety requirements.
• Support sustainability practices, prepare F&B reports, work with other hotel departments and perform other duties assigned by management.

Required profile

• Experience in restaurant/F&B operations, preferably in a hotel.
• Good leadership and communication skills, and ability to handle complaints.
• Basic knowledge of F&B cost and stock control.
• Able to work shifts, weekends and public holidays.
• Good command of English and Bahasa Malaysia.