Relationship Manager (Malayalam Speaker)

About the role

A global financial services and trading organisation, offering access to equities, commodities and foreign exchange, is hiring a Relationship Manager in Kuala Lumpur. Reporting to the Team Lead / Senior Relationship Manager, the role focuses on onboarding new clients and growing their accounts through a value-based approach, within a multicultural team.

Key responsibilities

• Meet and exceed personal and team KPI targets.
• Activate, retain and grow the customer portfolio through personalised voice and social media engagement.
• Build trusted relationships with clients and deliver a high level of service.
• Identify new prospects and prepare and run sales activities using available tools and insights.
• Recommend suitable solutions based on customer needs and resolve issues and complaints with relevant departments.
• Keep accurate daily, weekly and monthly reports and follow compliance, regulatory and security requirements.
• Stay informed on global economic indicators, central bank decisions and geopolitical developments, and turn complex financial information into clear client insights.

Required profile

• Native Malayalam speaker fluent in English; other languages are an advantage.
• Bachelor's degree or equivalent in Business, Finance, Economics or a related field.
• Experience in a sales role within a CFD broker or financial trading environment; experience managing a sales team is an advantage.
• Strong client relationship management, communication and problem-solving skills, able to work independently in a fast-paced, target-driven environment.

Required skills

• Understanding of forex trading, currency pairs and market-moving factors.
• Ability to analyse financial markets, economic indicators and macroeconomic trends.
• Familiarity with financial regulations and licensing requirements.

What we offer

• Hybrid working arrangements, subject to business requirements and manager approval.
• Discretionary performance-related bonus and flexible benefits package.
• Wellbeing initiatives, including learning and development resources.
• Medical insurance for employees and eligible dependents.