Regional Lead - Travel & Expense Compliance

About the role

The Regional Lead, T&E Compliance acts as the link between the T&E Compliance organisation and the local affiliate, serving as a key contact point. The role suits someone with a strong understanding of business and finance processes, and covers both leadership and operational aspects of travel and expense compliance.

Key responsibilities

• Facilitate documentation supporting compliance reviews of travel and expense claims so company policies and external regulations are addressed correctly.
• Support day-to-day operations, ad hoc reporting and guide team members on daily operational issues.
• Define compliance monitoring protocols and work with Affiliate Compliance teams (Pharma, DIA, DC, Group functions) on policy update and change reviews.
• Guide and close escalations from team members, and plan, manage and monitor the delivery of services for the entities covered.
• Set annual objectives with the Global Lead - T&E, develop staff and career goals, and ensure quality delivery against KPIs, SLAs and SOPs.
• Drive team engagement, provide coaching on operations and workload, and share knowledge and best practices.
• Review compliance checklists and monthly communications on KPIs such as claims reviewed, cycle time and reasons for returns, and run random quality assessments.
• Take part in compliance programmes and ad-hoc tasks, escalate issues to the RSS line manager and affiliate, and keep KPI dashboards and automation reports accurate.
• Prepare periodic reports and training materials on process changes, oversight and onboarding.

Required profile

• At least 7 years of experience in a reputable accounting firm, or in compliance, finance or internal audit at a multinational.
• Degree in accounting/commerce and/or professional qualification (e.g. CPA, ICAA, CIMA, ACCA).
• Fluency in written and spoken English is mandatory.
• Experience in people management or leadership is an added advantage.

Required skills

• Strong presentation and analytical skills, with the ability to communicate, influence and lead with and without authority.
• Problem-solving, decision-making and conflict management skills.
• Knowledge of the Concur SAP system is an added advantage.