Lead Account Manager - Pengerang Region

About the role

Veolia, which designs, supplies and operates water systems for oil & gas, municipal water, microelectronics ultrapure water and heavy industrial wastewater treatment, is hiring a Lead Account Manager for the Pengerang region. The role works with field service engineers to run service plans in strategic district accounts, supports start-ups of new applications, and builds strong relationships with key customers to drive satisfaction and profitability.

Key responsibilities

• Work with field service engineers on service plans and help them with start-ups of new applications in existing and new accounts
• Interface directly with key customers on all matters concerning company products and services, and respond promptly to order processing, acknowledgements, purchase order amendments and alteration notifications
• Manage inventory, plan, forecast and report on assigned areas and key accounts, and monitor special value-generating plans and programs
• Lead the preparation, submission, tracking and closing of quotations and proposals, and take a lead role in the request for quotation process for key customers and prospects
• Develop and implement strategies for key accounts, tenders and strategic deals, and position the company to meet quarterly sales order bookings and invoice targets
• Conduct training of customer operating personnel on the treatment program and monitoring equipment, and outline, present and sell the value of company products and services
• Ensure account profitability through pricing and contract management and service time, and partner with peers and management to improve selling techniques
• Coordinate with Commercial Operations, Technical/Marketing, Product management and other functions, and lead plant visits to analyse results and report corrective actions to customers

Required profile

• Bachelor's degree in chemical engineering or applied sciences from an accredited university or college
• At least 5 years of experience in water treatment, preferably in refinery, petrochemical or oil & gas plants
• Experience in sales management, business development and operations preferred
• Own transport (car) and a valid driving licence with an acceptable motor vehicle record

Required skills

• Strong oral and written communication skills
• Ability to achieve commercial results and meet customer KPIs
• Inclusive leadership, strong work ethic and ability to multitask