HRMS Business Process & Automation Specialist

About the role

PwC's Workforce team, within its Managed Services team, is looking for an Associate to join its HRMS team in Kuala Lumpur. The role improves the workflows, data flows, controls and systems supporting accounting, finance and payroll operations, and helps automate and optimise HR processes by working with accounting, finance, payroll, technology and other stakeholders.

Key responsibilities

• Understand how processes work in practice, including business rules, data flows, controls, system dependencies and exceptions.
• Identify, assess and prioritise opportunities to simplify processes, improve data quality, reduce manual work and strengthen controls.
• Analyse root causes and design future-state processes that support accuracy, confidentiality, compliance and operational resilience.
• Translate business needs into solution concepts and requirements, and develop working prototypes using approved tools.
• Work with users, technology teams, vendors and implementation partners to test, refine, validate and implement solutions.
• Support user guidance, training and adoption, and measure results such as processing time, errors, rework and control effectiveness.
• Record lessons learned and share reusable automation components and patterns across payroll and related processes.

Required profile

• At least two years of experience in accounting, finance, payroll, HR operations, shared services or another transaction-intensive environment.
• Bachelor's degree in accounting, finance, business analytics, information systems, computer science, software engineering, data analytics or a related discipline.
• Experience or strong practical interest in improving processes, using technology or applying data to solve business problems, with evidence of independently learning and applying a tool or process.
• Advantageous: knowledge of Malaysian payroll processes and statutory requirements (income tax, EPF, SOCSO, EIS, HRD Corp).

Required skills

• Strong learning agility and analytical judgement.
• Clear communication and stakeholder management, able to explain technical concepts in business terms.
• Attention to accuracy, data integrity, confidentiality and controls.
• Advantageous: advanced Excel (VBA, Power Query), workflow automation, data visualisation, dashboards, generative AI, SQL, Python, scripting, lightweight integrations or UI prototyping.