Guest Service Supervisor

About the role

ibis Styles Johor Iskandar Puteri, part of Accor, is looking for a Guest Service Supervisor. The hotel is situated in the new administrative centre of Johor, near Legoland Malaysia and EduCity Iskandar, and offers 152 rooms, a cafe deli and bar, a restaurant and four meeting rooms.

Key responsibilities

• Oversee the daily operations of the Front Desk and guest services.
• Provide exceptional customer service and handle guest issues or complaints.
• Conduct staff training and set customer service standards.
• Collaborate with Housekeeping, Maintenance and other departments.
• Maintain complete knowledge of all hotel products and services.
• Know the emergency procedures, policies and standard operating procedures established by the hotel.

Required profile

• At least 2 to 3 years in guest services or a similar hospitality role.
• Excellent communication and interpersonal skills with colleagues and guests.
• Excellent customer service skills and enjoyment of creating positive guest experiences.
• Able to thrive in a dynamic, fast-paced environment.
• Strong analytical and problem-solving skills.

What we offer

• An employee benefit card with discounted rates at Accor hotels worldwide.
• Talent development through Accor's learning programs.
• Opportunities to grow within the property and across the group.
• The chance to contribute to community work through corporate social responsibility and ESG activities.