Guest Service Agent
AccorHotel · Kuala Lumpur
Job description
About the role
A hotel belonging to the Accor network, which brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations, is hiring a Guest Service Agent in Kuala Lumpur. The role is full time and focuses on delivering good service through front office operations.
Key responsibilities
- Assist guests with check-in and check-out and other cashiering duties
- Review arrival lists and prepare check-in information before guests arrive
- Welcome guests on arrival, register them and issue room keys according to departmental standards
- Make sure members receive their benefits and give special attention to repeat guests and VIPs, including preparing welcome cards and amenities
- Work closely with other departments so that guests' requests and needs are met
- Keep the repeat guest history up to date
- Promote inter-hotel sales and in-house facilities to maximise revenue
- Handle complaints and comments tactfully and efficiently, and manage guests' mail, messages and phone calls
- Protect guest privacy and report suspicious people or items to security or the duty manager
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Published 4 hours ago
Expires 1 month from now
1 views · 0 interested
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AccorHotel
Kuala Lumpur