Guest Experience Executive
AccorHotel · Kuala Lumpur
Job description
About the role
Accor, a hospitality group with more than 45 brands, 5,600 hotels and 10,000 restaurants across 110 countries, is hiring a Guest Experience Executive in Kuala Lumpur. The role focuses on delivering exceptional guest service and ensuring a memorable stay for every guest.
Key responsibilities
- Deliver exceptional guest service and ensure a memorable guest experience throughout their stay.
- Handle guest inquiries, requests, feedback and complaints professionally.
- Coordinate with relevant departments so that guest needs are met promptly.
- Assist with VIP arrivals, special requests and guest engagement activities.
- Maintain accurate guest records and follow hotel service standards.
Required profile
- Diploma or degree in Hospitality, Tourism or a related field.
- At least 1 year of experience in Front Office, Guest Relations or Customer Service.
- Able to work shifts, weekends and public holidays.
Required skills
- Good communication and interpersonal skills.
- Positive attitude with a strong guest-service mindset.
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Published 4 hours ago
Expires 1 month from now
4 views · 0 interested
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AccorHotel
Kuala Lumpur