Food and Beverage Assistant

About the role

A hotel belonging to the Accor network, which operates more than 45 brands, 5,500 hotels and 10,000 restaurants and lifestyle destinations, is looking for a Food and Beverage Assistant in Sepang. The role is responsible for serving food and beverage to guests according to service standards, policies, procedures and etiquette.

Key responsibilities

• Follow grooming standards at all times and know guest preferences to exceed satisfaction
• Know the restaurant menu and daily specials, and follow beverage service standards including glasses and garnishes
• Follow up restaurant financial, LQA, Trust and Forbes targets daily, and use opening and closing checklists
• Keep service stations clear and re-stock them during service, and serve and clear food and beverage professionally
• Present menus proactively and keep the manager informed of guest feedback via the Glitch Report
• Maintain HACCP and FIFO standards, follow the hotel evacuation policy and attend briefings and training
• Handle financial procedures per finance department guidelines and report care programme issues to maintenance
• Assist with events and special projects wherever needed

Required profile

• Able to communicate effectively in Bahasa Malaysia; English is an added advantage
• Strong communication and interpersonal skills, with a friendly, service-oriented attitude
• Integrity, honesty and professionalism
• Good understanding of banquet operations and hotel functions
• Team player who works well in a fast-paced environment