Field Service Engineer (Customer Engineer)

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Field Service Engineer (Customer Engineer) in Kulim, Malaysia. The engineer acts as the direct liaison with customers, installing, maintaining and upgrading equipment, using digital analytics for troubleshooting and applying basic diagnostic techniques. The role is full-time, with travel of about 20% of the time.

Key responsibilities

• Install, maintain and upgrade customer equipment
• Use basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers
• Collaborate with Senior Field Service Engineers and customers on roadmaps, process flows, requirements and business challenges
• Train and mentor junior Field Service Engineers
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems
• Coordinate and communicate directly with customers
• Fulfill additional duties as assigned

Required profile

• Associate degree, military technical training, field service experience or trade certification
• 4-7 years of work experience in the semiconductor industry or another equipment support industry
• Valid driver's licence and ability to obtain a passport if travel is required
• Able to meet on-site requirements, including safety, environmental guidelines and COVID-19 protocols
• Physical demands: extensive walking, standing, working in tight spaces, lifting up to 35 lbs, working at height, and wearing clean-room PPE such as coveralls, hoods, boots, safety glasses, gloves, respirators and face shields

Required skills

• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum and/or thermodynamics
• Strong knowledge of hand tools and digital multimeters
• Effective written and verbal communication
• Basic knowledge of Microsoft Excel, Word and PowerPoint