F&B Supervisor

About the role

A hotel belonging to the Accor network, which includes more than 45 brands, 5,500 hotels and 10,000 restaurants and lifestyle destinations, is looking for an enthusiastic and detail-oriented F&B Supervisor in Sepang, Malaysia. The role oversees food and beverage operations, leads a dedicated team and ensures exceptional guest experiences through efficient service and operational excellence.

Key responsibilities

• Provide efficient, friendly and professional food and beverage service to all guests
• Supervise and mentor team members, coaching them on menu knowledge, dietary requirements, allergen awareness and beverage recommendations
• Maintain systems that protect, control and record food service equipment, run regular stock takes and document breakages or discrepancies
• Set up and monitor weekly cleaning schedules for food service areas to meet hygiene and sanitation standards
• Keep team members informed of current promotions so they can maximise sales without compromising service quality
• Oversee accurate guest billing, verify charges and resolve billing discrepancies
• Maintain clean and organised bar and restaurant areas through opening, closing and daily operational procedures
• Coordinate setup and reset of conference and function activities
• Assist with roster preparation and scheduling
• Analyse operational metrics and guest feedback to find improvements
• Foster a supportive, inclusive team environment

Required profile

• Minimum 2 years of supervisory or operational experience in a food and beverage outlet or hospitality setting
• Proven experience in staff supervision, training and team leadership
• Excellent communication and interpersonal skills, with strong organisational and time-management abilities
• Ability to solve problems and handle guest concerns empathetically and professionally

Required skills

• Comprehensive knowledge of menus, dietary requirements and allergens
• Point of Sale (POS) systems and basic financial management
• Knowledge of food safety standards and hygiene regulations
• Preferred: Food Safety certification, wine pairing and advanced beverage service, inventory management software, bilingual English and Malay