Executive, Customer Experience (CX)

Tokio Marine General Insurance · Kuala Lumpur

Onsite 3,000 - 4,000 MYR/month 🇬🇧 English

Job description

About the role

The Executive, Customer Experience (CX) will own and manage the end‑to‑end Customer Experience lifecycle across all customer journeys, ensuring a consistent and high‑quality experience for every client.

Key responsibilities

Oversee the complete CX lifecycle from initial contact through post‑service interaction.
Coordinate with internal teams to align processes with the desired customer journey.
Monitor and evaluate the effectiveness of CX initiatives to drive continuous improvement.

Required profile

Required skills

What we offer

Opportunity to work for a reputable insurance company.
Career development programs.
Training and development initiatives.

Questions fréquentes

Le salaire proposé pour ce poste est de 3-4k MYR par mois. Le détail figure dans l'annonce.

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Published 1 month ago

Expires 3 days from now

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Tokio Marine General Insurance

Kuala Lumpur

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