Duty Manager - Front Office

About the role

A full-time Duty Manager position in Kuala Lumpur, reporting directly to the Front Office Manager. The role ensures smooth operations and handles every situation that arises during night time at the hotel, while managing and motivating the front office team.

Key responsibilities

• Ensure proper operation of the hotel and handle every situation that occurs during night time
• Manage and motivate the front office team according to the brand's behavioural guidelines, delivering personalised, high-quality guest service
• Develop staff skills and guide them in their professional development
• Foster strong communication with other departments
• Report directly to the Front Office Manager

Required profile

• Proven experience in a front office leadership role within the hospitality industry
• Strong leadership and communication skills, with the ability to motivate and guide a team
• Excellent problem-solving abilities and a guest-focused approach
• Flexibility to work various shifts, including mornings, nights, weekends and public holidays
• Ability to stay calm and make decisive decisions under pressure

Required skills

• Proficiency in hotel management software and property management systems
• Strong understanding of hospitality industry standards and best practices