Customer Success Specialist – Bahasa Indonesia (Near Native)
Teleperformance · Penang
Job description
About the role
Teleperformance Malaysia is seeking a Customer Success Specialist who will provide support to Indonesian‑speaking customers via inbound calls and email. The role is based on‑site in Penang and offers a full‑time schedule.
Key responsibilities
- Handle inbound customer inquiries in Bahasa Indonesia through phone and email channels.
- Resolve customer issues promptly while maintaining high service standards.
- Document interactions accurately in the company’s systems.
- Escalate complex cases to the appropriate internal teams.
- Contribute to continuous improvement of service processes.
Required profile
- Near‑native proficiency in Bahasa Indonesia.
- Excellent verbal and written communication skills in English.
- Strong customer‑service orientation and problem‑solving ability.
- Ability to work on‑site in Penang, Malaysia.
Required skills
What we offer
- Work‑life balance.
- Lucrative salary packages.
- Opportunities for growth and advancement.
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Published 1 month ago
Expires 2 days from now
73 views · 0 interested
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Teleperformance
Penang