Customer Service Executive

About the role

Air Liquide, a pioneer of the gas industry in Malaysia operating in 11 locations, is hiring a Customer Service Executive in Shah Alam. You will oversee and execute daily order fulfillment and support the Lead on projects and initiatives aimed at improving efficiency and customer satisfaction.

Key responsibilities

• Serve as the main point of contact for customer requests and orders across phone, email and portal channels.
• Coordinate with logistics and asset management teams for timely order fulfillment, delivery confirmation and accurate billing.
• Handle customer inquiries such as document requests, account setup and price adjustments.
• Resolve customer issues and complaints promptly.
• Log and investigate customer feedback and work with stakeholders to implement sustainable solutions aligned with continuous improvement, quality procedures and ISO policies.
• Manage credit/debit note issuance and debtor aging follow-ups.
• Help the Lead review KPIs, improve service delivery quality and support the rollout of customer care strategies, digital initiatives and updated policies.
• Support administrative tasks such as document retention under ISO standards, finance audit requirements and monthly stock takes with the asset department.

Required profile

• Bachelor's degree in any discipline.
• At least 1 year of experience in sales administration, customer service or a related operational role.
• Strong problem-solving skills and a customer-centric mindset.
• Highly organized, detail-oriented and able to manage several priorities.
• Proactive attitude with a commitment to continuous learning and process improvement.
• Good written and verbal communication and interpersonal skills.
• Able to work 5.5 days a week (alternative Saturday) and to travel for work when required.