Customer Engineer II (Field Service Engineer)

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Customer Engineer II (Field Service Engineer) in Kulim, Malaysia. As the direct liaison with customers, you collaborate to install, maintain and upgrade equipment, using digital analytics for troubleshooting and basic diagnostic techniques to assess and fix technical issues.

Key responsibilities

• Perform standard service activities independently (Tier I) and with assistance (Tier II)
• Carry out routine preventative maintenance within set timeframes and complete quality repairs
• Respond to fab issues by communicating with other engineers and taking part in escalation conference calls
• Verify the operational quality of system equipment and assist senior engineers where needed
• Use diagnostic techniques, documentation and test equipment, and apply knowledge management systems
• Participate in projects aimed at reducing costs and increasing uptime
• Coordinate support plans with customer management and assume responsibility for customer satisfaction in your area
• Follow all safety procedures and IP guidelines

Required profile

• Established skills to carry out day-to-day activities
• Able to diagnose and resolve technical problems, including process, software and hardware issues
• No supervisory responsibilities; manages own workload with regular but moderate supervision
• Full-time position, with travel of about 20% of the time; relocation is not eligible