Control Tower Intern (Booking Operations & Support)

About the role

AirAsia Ride is hiring a Control Tower Intern for its Puchong office, supporting the day-to-day execution of advance booking operations on its ride platform. The intern coordinates between drivers, customers and internal teams so that bookings are fulfilled smoothly, with hands-on exposure to real-time operations, data tracking and problem solving. The position is an internship (contract) with rotational shifts including weekends, and candidates must be able to work from Puchong or relocate nearby.

Key responsibilities

• Manage advance bookings: create job cards, assign drivers and update their status
• Monitor bookings in real time to support timely driver allocation and trip completion
• Track operational performance such as completion rates and cancellations, and escalate basic booking issues
• Communicate with drivers and passengers, respond to inquiries and send reminders and updates
• Maintain records of operational issues and support activities
• Keep booking data accurate in dashboards and live tracking sheets, remove duplicates and prepare data in Google Sheets for reporting
• Follow SOPs, collaborate with Operations and other teams, and suggest workflow improvements

Required profile

• Malaysian citizens only; open to students or fresh graduates
• Preferred background in Business Administration, Management or related fields
• Good command of English; Malay, Mandarin or Tamil is an advantage
• Willing to work rotational shifts and weekends, and based in Puchong or nearby

Required skills

• Basic understanding of workflows and ability to follow processes
• Clear verbal and written communication
• Time management and multitasking in a fast-paced setting
• Attention to detail and problem-solving willingness to learn
• Teamwork, able to work independently and collaboratively
• Basic proficiency in Google Workspace, especially Google Sheets