Contracts Specialist

About the role

Iron Mountain is seeking an assertive, detail-driven Contracts Specialist for its Global Commercial Support Services team in Shah Alam. The role partners directly with the Sales team to speed up deal velocity while safeguarding company governance, managing routine-to-mid-complexity commercial agreements from initial request to final execution.

Key responsibilities

• Manage end-to-end processing of commercial contracts (MSAs, SOWs, amendments, variations, novations and renewals) within agreed SLA turnaround times.
• Act as the primary operational partner for Sales reps, advising on Salesforce submissions, workflows and contract procedures, and ensuring internal business approvals are obtained before execution.
• Conduct line-by-line reviews of long-form agreements (100+ pages) to correct pricing discrepancies, missing schedules or non-standard terms.
• Execute pre-approved redlines and draft routine customer communications, variations and novations within Delegation of Authority (DOA) guidelines.
• Enforce internal approval matrices and escalate complex legal or commercial risks to Senior Legal Counsel.

Required profile

• 3+ years of experience as a Contracts Administrator, Junior/Mid-tier Paralegal, Legal Secretary or Deal Desk Specialist in a corporate environment.
• Strong knowledge of commercial contract provisions, DOA matrices and standard fallback playbooks.
• Meticulous attention to detail and the stamina to read lengthy, complex documents.
• Exceptional English communication skills, able to balance customer service with firm policy enforcement.
• Not intended for practicing lawyers or attorneys.

Required skills

• Salesforce
• Enterprise CLM tools
• DocuSign
• Microsoft Word (Track Changes)
• Google Workspace