Claims Advocacy Consultant (FINPRO)

About the role

Marsh is looking for a Claims Advocate to join its Claims Advocacy team within the Risk business, based in Kuala Lumpur. The role provides regional claims advocacy support across Asia for Financial Lines (FINPRO) claims, such as Directors' and Officers' Liability, Professional Indemnity, Crime and Cyber insurance. It is a hybrid position with at least three days a week spent in the office.

Key responsibilities

• Handle a portfolio of complex FINPRO claims, including major losses across Directors' and Officers' Liability, Professional Indemnity, Crime and Cyber insurance.
• Advise clients on their rights and obligations under applicable FINPRO policies and give technical claims guidance.
• Formulate claims strategies with clients and coordinate with insureds, insurers, client lawyers and insurer coverage counsel to secure prompt and maximum settlements.
• Review insurance policy wordings and suggest improvements, liaising with placement brokers.
• Build and maintain strong relationships with clients, insurers, coverage counsel and internal business partners.
• Support claims reporting, process efficiencies, trend analysis and ad-hoc claims-related projects.

Required profile

• Preferably at least 2 years of legal experience with significant dispute resolution experience, or solid FINPRO insurance claims handling experience.
• Good understanding of legal and regulatory frameworks, including litigation management and relevant claims procedures.
• Demonstrated analytical skills, able to assess and recommend on complex information.

Required skills

• Strong negotiation and conflict management skills, able to handle contentious situations and conflicting priorities.
• Experience with technology-driven solutions in claims management is a plus.
• Strong stakeholder management, presentation, problem-solving and advocacy skills.

What we offer

• Professional development opportunities, interesting work and supportive leaders.
• A vibrant, inclusive culture and a wide range of career opportunities.
• Benefits and rewards designed to support well-being.