Business Process Improvement Manager

About the role

The Business Process Improvement team delivers business process improvements, organizational change initiatives and technology-enabled solutions. The manager assesses current business processes, identifies opportunities for improvement and implements enhancements in line with industry best practices. The position is based in Kuala Lumpur and is offered on a hybrid working arrangement.

Key responsibilities

• Evaluate end-to-end business processes and identify opportunities for improvement and optimization.
• Lead continuous improvement and process transformation initiatives within Operations.
• Identify process gaps, inefficiencies and root causes, and recommend sustainable solutions.
• Facilitate business requirements and support the implementation of technology-enabled improvements.
• Partner with stakeholders so that solutions meet operational and business objectives.
• Drive process standardization, simplification and adoption of industry best practices.
• Support organizational change and ensure successful implementation and adoption of new processes and solutions.
• Monitor improvement initiatives and assess their effectiveness in delivering intended business outcomes.

Required profile

• University degree in any discipline.
• At least 8 years of working experience, preferably with a deep understanding of insurance operations.
• Experience planning, designing and implementing business processes, organizational changes and technology solutions.
• Strong understanding of local business environments, key processes and operational risks.
• Ability to work effectively with stakeholders at all levels.

Required skills

• Preferred: competence in Microsoft applications such as Microsoft Office, CoPilot and Power Platform.

What we offer

• A flexible environment that supports learning, growth, well-being and inclusion.
• Support from a global team in shaping your career path.