Panel Relations Coordinator I (Sales Customer Service)

About the role

Nielsen is hiring a Panel Relations Coordinator I (Sales Customer Service) in Kuala Lumpur. The coordinator builds and maintains trusted relationships with panel households and participants across recruitment, onboarding, participation, maintenance and exit. It is a hands-on individual-contributor position that does not own panel strategy, compensation decisions or people management.

Key responsibilities

• Recruit and onboard eligible panel households or participants by phone, digital and face-to-face methods, explaining Nielsen's research purpose.
• Maintain professional relationships with panel households throughout participation.
• Address panelist enquiries using standard procedures, scripts and escalation paths.
• Maintain accurate household details, demographics, consent records and interaction history in designated systems.
• Provide first-level support on equipment and procedures, escalating technical issues to the Field or Technical teams.

Required profile

• Minimum SPM, STPM, certificate, diploma or equivalent.
• 0-1 years of experience in customer service, sales, call center, field operations, market research or public-facing roles.
• Malaysian citizenship.
• Willingness to travel regularly across the North, South, East and Central regions for field work.
• Valid driver's licence and reliable personal transport (car is a must).
• Fluency in English and Bahasa Malaysia; other local languages preferred.

Required skills

• Strong verbal communication and persuasive presentation of research details.
• Relationship building, objection handling and conflict resolution.
• Ability to follow scripts, SOPs, workflows and security standards.