Customer Service Representative

About the role

UPS is hiring a Customer Service Representative in Bukit Jelutong. The role handles customer enquiries about pickups, tracking, complaints, claims and service information, and updates pickup arrangements and supply requests. The position is permanent.

Key responsibilities

• Handle incoming calls on pickups, tracking and trace, complaints, claims, service guarantees, price quotations, service information, export shipment exceptions and other enquiries professionally.
• Update pickup arrangements, UPS supply requests and tracking follow-ups.
• Identify and record customer concerns and issues, and recommend solutions to management.
• Perform any other duties assigned from time to time.

Required profile

• SPM/STPM candidates must have at least 1 year of call centre experience; diploma or college graduates with experience are highly desirable but not necessary.
• Minimum credit in English in SPM.
• Good command of written and spoken English.
• Willing to commute to work in Bukit Jelutong and to work shifts Monday to Saturday while balancing work and personal life.
• Aligned with UPS culture and values, and willing to build a career with UPS for at least 3 years.

Required skills

• Typing speed of more than 30 wpm.
• Computer literacy.
• Patient and pleasant personality, good telephone etiquette and problem-solving skills.