Customer Service Lead Manager – Rest of Asia

About the role

Lead the Country Supply Chain Management team to deliver high‑level customer service across the Rest of Asia region, driving operational excellence and customer satisfaction in line with BASF’s business strategies.

Key responsibilities

• Develop and implement a customer service excellence strategy and roadmaps, leveraging best practices across countries.
• Design differentiated go‑to‑market approaches aligned with local business strategies and incorporate digital/AI technologies into service planning.
• Set operational plans, performance goals and steering systems to improve service speed and cash metrics.
• Consult key customers, capture their needs, and drive improvement initiatives across the supply chain.
• Support the Head of Customer Service in managing service level agreements and collaboration with external providers.
• Build and maintain a performance‑driven team culture, leading digital transformation of the customer service function.

Required profile

• Bachelor’s degree in Business Administration, Economics, Supply Chain Management, Engineering or equivalent; MBA, APICS or Lean Six Sigma certification is a plus.
• Minimum 5 years of experience in business or supply chain management, international trade or logistics, with prior leadership experience.
• Strong analytical, strategic thinking and communication skills; fluent in English.

Required skills

• Proficiency with SAP SD, MM and TM modules.
• Experience with MS Power BI.
• Knowledge of Robotic Process Automation scripting, Process Mining and Artificial Intelligence applications in supply chain.