Customer Service Associate – Order Management (ANZ & SG)

About the role

Alcon is seeking a motivated Associate I to join its Customer Operations Division. The role focuses on end‑to‑end order management for the ANZ and Singapore markets, ensuring customers receive accurate and timely service.

Key responsibilities

• Process orders from intake through validation, modification, and closure, covering sales, returns, samples, demos, and equipment.
• Communicate backorder status to customers and internal sales teams.
• Monitor order progress, identify delays or bottlenecks, and drive timely resolution.
• Maintain compliance with service level agreements, delivery commitments, and operational KPIs.
• Participate in process‑improvement initiatives, automation projects, and cross‑functional digitalisation efforts.

Required profile

• Bachelor’s degree in business or a related field.
• 1‑5 years of experience in customer service, order management, or the medical‑device sector.
• Strong command of English.
• Customer‑focused, detail‑oriented, and proactive attitude.

Required skills

• ERP systems proficiency.

What we offer

• Opportunity to work with a global leader in eye‑care medical devices.
• Collaborative, diverse team environment.
• Competitive compensation and comprehensive benefits.
• Continuous learning and development programs.