Transport Supervisor

About the role

The Transport Supervisor plans, coordinates and monitors daily transportation operations so that customer orders are picked up and delivered on time. The role covers truck arrangement, shipment monitoring, system updates, communication with customers and transporters, and compliance with operational and safety requirements.

Key responsibilities

• Receive and process transportation orders from Business Units and arrange trucking requirements through manual planning.
• Issue truck booking pre-alerts to transporters via WhatsApp and follow up with official email notifications for billing.
• Arrange truck bookings based on the PGI (Post Goods Issue) date or RDD (Requested Delivery Date) requested by customers.
• Plan orders and trucks in the OTM system (buy and sell simultaneously) and update OTM IDs in truck requests daily.
• Register and monitor Shipment IDs in the SCE TMS so drivers scan pickups and deliveries within the required timeline.
• Ensure all customer orders are planned for delivery and that no orders are missed in either SCE or OTM.
• Monitor truck movements and give timely status updates through WhatsApp groups with customers and transporters.
• Coordinate stock returns and store-to-store transfers, updating the relevant return trackers in shared folders.
• Inform the Billing Team about rate changes, new customer setups or special arrangements, and liaise with the Project Team on system issues.
• Ensure trucks arrive at the scheduled loading time, monitor driver compliance during loading and report any exceptions to the supervisor.
• Ensure all daily tasks are completed by end of day and cover colleagues' absences.

Required profile

• Good coordination and planning skills, able to manage several shipments and delivery arrangements at once.
• Strong communication and follow-up with customers, transporters and internal teams.
• Knowledge of logistics operations, truck scheduling and delivery processes.
• Attention to detail and ability to work under tight deadlines.
• Teamwork and problem-solving abilities.

Required skills

• Familiarity with transportation management systems such as OTM and SCE TMS is an added advantage.