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This job expired on 28/09/2026. It no longer accepts applications.
Senior Service Executive (Mandarin Speaking) – Shah Alam
Nirvana Asia Group · Shah Alam
Job description
About the role
We are looking for a Senior Service Executive who is fluent in Mandarin to join our customer‑facing team in Shah Alam. The role involves delivering high‑quality support to our clients, handling inquiries and ensuring a positive service experience. This is a full‑time, on‑site position within a dynamic call‑centre environment.
Key responsibilities
- Handle inbound and outbound customer inquiries in Mandarin.
- Provide accurate information and resolve service issues promptly.
- Maintain service standards and document interactions according to company procedures.
- Collaborate with other team members to achieve service targets.
Required profile
- Fluent spoken and written Mandarin.
- Proven experience in a customer service or call‑centre role.
- Strong communication and interpersonal abilities.
- Ability to work on‑site full‑time in Shah Alam.
Required skills
What we offer
- Competitive salary package with yearly increment.
- Attractive yearly bonus.
- Comprehensive insurance, optical and dental coverage.
- Other staff benefits.
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Nirvana Asia Group
Shah Alam
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