Senior Insurer Relationship Analyst (Property / Liability Insurance)

About the role

Marsh is looking for a Senior Insurer Relationship Analyst to join its Risk Management team at Marsh Insurance Brokers (Malaysia) Sdn Bhd, based in Pavilion Damansara, Kuala Lumpur. The role is hybrid, with at least three days a week spent in the office. It covers carrier relationship management, policy renewals, business development and insurance broker responsibilities.

Key responsibilities

• Operational management: oversee day-to-day operations of the Risk Management department, handle files, documentation and compliance, monitor efficiency and keep records and databases accurate.
• Client service: act as the main point of contact for client inquiries, handle calls, emails and site visits, and document and track resolutions.
• Policy renewals: initiate and track renewal deadlines, prepare quotes and documentation, coordinate with underwriters and follow up on pending renewals.
• Business development: pursue cross-sell opportunities, manage tenders and RFPs, develop new business, prepare proposals and present to potential clients.
• Team leadership: mentor and coach junior staff, run client trainings, monitor team performance and give constructive feedback.
• Insurance broker duties: analyse client risk exposures, recommend coverage, negotiate terms with insurers, liaise on claims, advise on risk management, stay current on market trends and generate accurate quotations and proposals.

Required profile

• Bachelor's degree in any field.
• At least 7-10 years in insurance brokerage, risk management or a related field.
• Valid Basic Certificate Course in Insurance and Takaful Broking (BCCITB).
• Willingness to engage in business development activities to expand the client base.
• Good communication skills in English and Bahasa Melayu.
• Nice to have: experience in an insurance broking company, excellent coordination with multiple stakeholders, outgoing and independent nature.

What we offer

• Professional development opportunities and interesting work.
• A supportive, inclusive culture with talented colleagues.
• A range of career opportunities, benefits and rewards.