Operations Manager – Global Fintech Project (Mandarin Speaker)

About the role

The Operations Manager will lead the transition and delivery of a global fintech client’s customer support operations in Kuala Lumpur. Reporting to senior leadership, the role focuses on building high‑performing teams, ensuring service quality, and driving collaboration across business units.

Key responsibilities

• Oversee the end‑to‑end migration of the client’s support processes to the new operating model.
• Recruit, train, and mentor a multilingual support team to meet performance targets.
• Coordinate with internal stakeholders and the client to align service standards and operational metrics.
• Monitor daily operations, resolve escalations, and implement continuous improvement initiatives.
• Maintain regular communication with the client to ensure satisfaction and address business needs.

Required profile

• Fluent Mandarin (spoken and written) to interact with Mandarin‑speaking customers and partners.
• Proven experience in operations or customer support management, preferably within fintech or related technology sectors.
• Strong leadership and team‑building capabilities.
• Excellent communication and stakeholder‑management skills.

Required skills

What we offer

• Competitive monthly salary ranging from RM 9,000 to RM 12,000.
• Opportunities for career growth and professional development.
• Collaborative environment with cross‑functional business units.
• Direct client management experience on a global fintech project.