Lead Analyst, Operations (Power Platform Support)
AIA Digital+ · Kuala Lumpur
Job description
About the role
The Lead Analyst, Operations will serve as the primary point of contact for AIA’s business users, delivering timely support and solutions for Power Platform applications. This on‑site role is based in Kuala Lumpur and focuses on maintaining service quality through the existing knowledge base and administration guides.
Key responsibilities
- Respond to user queries and incidents related to Power Platform tools.
- Diagnose issues and provide resolutions using documented procedures.
- Maintain and update the knowledge base with new solutions and best practices.
- Collaborate with internal teams to ensure smooth operation of business processes.
- Track support tickets and report on service performance.
Required profile
- Proven experience in IT support or help‑desk environments.
- Strong communication skills to interact with business users.
- Ability to follow and contribute to technical documentation.
- Detail‑oriented mindset with a focus on delivering quality service.
Required skills
- Microsoft Power Platform
What we offer
- Health Insurance
- Dental & Optical coverage
- Monthly allowances
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Published 1 month ago
Expires 3 days from now
24 views · 0 interested
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AIA Digital+
Kuala Lumpur