Fraud Operations Analyst

About the role

The Fraud Operations Analyst works within Financial Crime Compliance, focusing on fraud operations. You will proactively identify, prevent, and mitigate fraudulent activities, chargebacks and other financial crimes that could risk the organisation. The role also involves investigating incidents to protect the company’s financial interests and maintain customer trust.

Key responsibilities

• Review suspicious or system‑generated transaction alerts and make decisions based on fraud rules and guidelines.
• Monitor real‑time transaction queues to spot high‑risk activity and emerging fraud trends.
• Analyse customer behaviour and transaction patterns to detect anomalies.
• Identify fraud patterns such as card‑not‑present, hacked accounts, third‑party and friendly fraud.
• Work with rule‑based fraud engines, including rule structuring, testing and A/B testing.
• Support data discovery and reporting for fraud KPIs and operational performance.
• Prepare and submit Suspicious Activity Reports (SARs) where required.
• Recommend system, analytics and operational improvements to reduce fraud exposure.

Required profile

• Minimum 3 years experience in fraud or financial crime within banking or fintech.
• Strong analytical and investigative skills with high attention to detail.
• Understanding of crypto, online payments processing and payment platforms.
• Ability to work high‑volume, fast‑paced environments and weekends.
• Experience with fraud tools such as Checkout or Chainalysis is advantageous.

Required skills

• Excel
• SQL
• Microsoft Office
• PowerPoint
• Checkout (fraud tool)
• Chainalysis (fraud tool)
• Statistical analysis

What we offer

• Generous annual leave plus public holidays.
• Paid charity day.
• Flexible working hours and remote working options.
• Company‑provided equipment.
• Annual training and development budget.
• Opportunity to grow within an innovative fintech.