Field Technician I (Technical Support)

About the role

Nielsen is looking for a Field Technician I (Technical Support) in Kuala Lumpur. The technician installs, maintains, troubleshoots and supports Nielsen measurement equipment at assigned panel households, ensuring it is correctly configured, operational and able to collect and transmit accurate audience data. The role involves regular travel within the assigned territory and direct interaction with panel members.

Key responsibilities

• Install and maintain current and future metering platforms, working remotely with panelists from a home office.
• Investigate and resolve household performance issues generated by Nielsen's proprietary systems.
• Diagnose and troubleshoot data and equipment problems remotely, taking corrective action to collect and retrieve accurate audience data.
• Communicate with panelists by phone, email, text, video and chat.
• Educate and coach panel members on operation, security procedures and participation responsibilities to protect the integrity of the sample and equipment performance.
• Maintain panel member cooperation using persuasion skills.

Required profile

• Minimum SPM, STPM, diploma or certificate in Engineering, Electronics, IT, AV Technology or a related field.
• 0-2 years of relevant experience.
• Ability to communicate in basic Malay and English.
• Valid driver's licence and reliable personal transport (car is required).
• Willingness to travel within and outside the assigned region (North, South, East and Central).
• Able to switch focus quickly between assignments and find work during downtime.

Required skills

• Knowledge of electrical/electronic principles, TV/AV systems, set-top boxes, broadband and home networks.
• Ability to install, maintain and troubleshoot hardware, cabling, power and data-transmission issues.
• Proficiency with MS Excel, Google Sheets, mobile apps and Nielsen service software.