Executive, Customer Service & Support

About the role

We are looking for an Executive in Customer Service & Support to join our team at Canon Mailcom Malaysia. In this role you will be the first point of contact for our customers, addressing their inquiries, resolving issues and ensuring a positive experience with our services.

Key responsibilities

• Respond promptly to customer questions via phone, email or chat.
• Diagnose and troubleshoot service problems, providing clear solutions.
• Maintain accurate records of interactions and follow‑up actions.
• Collaborate with internal teams to escalated issues and improve service processes.
• Ensure customer satisfaction by delivering courteous and professional support.

Required profile

• Strong communication skills in English.
• Customer‑focused attitude with a problem‑solving mindset.
• Ability to work in a fast‑paced environment and handle multiple queries.
• Basic computer literacy and familiarity with standard office applications.

Required skills

• Proficiency in using email and chat support tools.
• Ability to navigate CRM or ticketing systems.

What we offer

• Competitive remuneration package (RM 2,300 – RM 3,200 per month).
• Five‑day work week with on‑site work at our Shah Alam/Subang office.
• Opportunity to work for a well‑known brand in a supportive environment.