Customer Service Support Associate – Pricing Master Data (Mandarin)

About the role

We are looking for a Mandarin‑speaking Associate to support customer service and pricing master data at Alcon. The role focuses on maintaining accurate customer and pricing information in systems such as Salesforce and SAP, ensuring compliance with medical‑device regulations and supporting the Chinese sales team.

Key responsibilities

• Configure and maintain comprehensive customer master data, including contact details, account information and regulatory compliance data.
• Set up and continuously update pricing master data, manage discounts, promotional pricing and volume‑based pricing structures.
• Perform regular data quality checks, remove duplicates, correct errors and enforce data governance policies.
• Act as the primary data liaison for Chinese sales teams, providing pricing quotes, updated customer information and market‑based pricing adjustments.
• Communicate with internal and external customers to gather accurate master data and resolve data‑related inquiries.
• Collaborate with IT, finance and supply‑chain teams to optimise master data systems and align data with inventory and financial reporting.

Required profile

• Fluent Mandarin (spoken and written).
• Experience managing customer and pricing master data in a regulated environment.
• Familiarity with medical‑device industry requirements is a plus.
• Strong attention to detail and ability to work cross‑functionally.

Required skills

• Salesforce (SFDC)
• SAP
• Data profiling tools