This job is no longer available
This job expired on 28/09/2026. It no longer accepts applications.
Customer Service Representative – Malay Speaker
Sutherland · Kuala Lumpur
Job description
About the role
We are seeking a Customer Service Representative who is fluent in Malay to join our call centre in Bangsar South, Kuala Lumpur. The role involves handling both chat and phone interactions with customers, ensuring a high level of service quality.
Key responsibilities
- Respond to inbound customer inquiries via chat and telephone.
- Provide accurate information, troubleshoot issues, and resolve complaints.
- Maintain service standards and follow company procedures.
- Document interactions and update customer records as needed.
Required profile
- Fluent in Malay (both spoken and written).
- Previous experience handling customer chats and calls.
- Strong communication skills and a customer‑focused attitude.
Required skills
What we offer
- Multiple fixed allowances for travel, shift work, and language proficiency.
- Medical coverage including hospitalization, optical and dental claims.
- Opportunity to work in a global, multinational environment.
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Sutherland
Kuala Lumpur
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