Customer Service Representative – English Speaking (Malaysia)

About the role

We are looking for an English‑speaking Customer Service Representative to join our team in Malaysia. The role involves providing high‑quality support to customers through various channels, ensuring issues are resolved promptly and satisfaction remains high.

Key responsibilities

• Handle inbound and outbound interactions via phone, email, and chat professionally.
• Provide accurate information about products, services, and policies.
• Resolve customer inquiries and complaints efficiently.
• Escalate complex cases to the appropriate team when needed.
• Maintain detailed records of all customer interactions in the system.
• Meet performance targets related to quality, productivity, and satisfaction.
• Collaborate with internal teams to continuously improve the customer experience.

Required profile

• Bachelor’s degree in any field (mandatory).
• Fluent in spoken and written English.
• Willingness to relocate to Malaysia.
• Strong communication and interpersonal abilities.
• Empathetic and professional approach to handling customer concerns.

Required skills

• Basic computer literacy.
• Familiarity with CRM systems (advantageous).