Customer Service Officer

LT Asia · Batu Kawan

Onsite 🇬🇧 English

Job description

About the role

The Customer Service Officer will be responsible for managing customer orders, coordinating deliveries, monitoring inventory, and supporting billing communication. The role focuses on maintaining high levels of customer satisfaction through accurate and timely service.

Key responsibilities

Manage customer orders from receipt through processing, ensuring accuracy of order details and timely entry into the system.
Coordinate deliveries by liaising with logistics partners, scheduling shipments, and tracking progress to meet agreed delivery windows.
Monitor inventory levels, conduct regular stock checks, and flag discrepancies to maintain optimal stock availability.
Support billing communication by preparing invoices, addressing billing queries, and collaborating with finance to resolve issues promptly.

Required profile

Required skills

Questions fréquentes

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Published 1 month ago

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LT Asia

Batu Kawan

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