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This job expired on 28/09/2026. It no longer accepts applications.
Customer Service Lead
John Crane · Sepang
Job description
About the role
The Customer Service Lead will head the customer support function for John Crane in Sepang, acting as the primary liaison between internal teams and external stakeholders. This role combines leadership, communication and sales support responsibilities to ensure high‑quality service delivery.
Key responsibilities
- Communicate effectively with internal departments and external customers to resolve issues and align expectations.
- Support internal and external customers as a sales representative, providing product information and assistance.
- Manage and mentor the Customer Service Engineering (CSE) team, overseeing daily operations and performance.
- Coordinate with the sales team to ensure seamless customer experiences and drive satisfaction.
- Monitor service metrics and implement improvements to enhance overall service quality.
Required profile
- 5‑7 years of experience in a customer support or service environment.
- Diploma in Mechanical Engineering or a related discipline.
- Strong communication skills to interact with both internal and external stakeholders.
Required skills
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John Crane
Sepang
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