Customer Service Executive – Night Shift

Sonata Software · Selangor

Onsite 3,000 - 3,400 MYR/month 🇬🇧 English

Job description

About the role

Sonata Software is expanding its CX team and is looking for a Customer Service Executive to work the night shift in Selangor. The role focuses on delivering high‑quality support to customers during evening and overnight hours, ensuring a smooth experience across all touch points.

Key responsibilities

Provide prompt and courteous customer service during night‑shift hours.
Handle inbound and outbound calls, emails, or chat messages as required.
Record interactions accurately in the company system.
Escalate complex issues to senior team members following established procedures.

Required profile

Strong communication skills in English.
Willingness to work night‑shift schedules.
Ability to thrive in a multicultural work environment.

Required skills

What we offer

Multicultural environment
Career advancement opportunities
Medical and insurance coverage

Questions fréquentes

Le salaire proposé pour ce poste est de 3-3k MYR par mois. Le détail figure dans l'annonce.

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Sonata Software

Selangor

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