Customer Service Executive

About the role

The Customer Service Executive will serve as the first point of contact for homeowners experiencing housing defect issues. You will handle complaints, provide timely resolutions, and ensure a positive experience for our clients.

Key responsibilities

• Receive and log customer inquiries related to housing defects via phone, email, and in‑person channels.
• Investigate each case, coordinate with technical and maintenance teams, and communicate status updates to customers.
• Provide clear, accurate information and solutions, aiming to resolve complaints within agreed service standards.
• Maintain detailed records of interactions, actions taken, and outcomes in the company’s CRM system.
• Identify recurring issues and relay feedback to management for process improvement.

Required profile

• Previous experience in a call‑centre or customer‑service environment, preferably handling property‑related queries.
• Strong verbal and written communication skills in English and Bahasa Malaysia.
• Ability to remain calm and professional while managing difficult or upset customers.
• Attention to detail and good organizational abilities.

Required skills

What we offer

• Competitive remuneration package (RM 2,800 – RM 4,000 per month).
• Opportunities for career advancement within a growing real‑estate company.
• A friendly and supportive work environment.