This job is no longer available
This job expired on 28/09/2026. It no longer accepts applications.
Customer Service Executive (Inbound / Outbound / Social Media)
TechnoMech · Petaling Jaya
Job description
About the role
The Customer Service Executive will provide multi‑channel support to our clients, handling inbound and outbound calls as well as social‑media enquiries. Based in our Petaling Jaya office, you will join a supportive team that values professional growth and employee engagement.
Key responsibilities
- Answer inbound customer calls and resolve queries promptly.
- Make outbound calls for follow‑up, surveys or sales support.
- Monitor and respond to customer messages on social media platforms.
- Document interactions and update customer records accurately.
- Escalate complex issues to senior staff while ensuring a positive customer experience.
Required profile
- Strong communication skills in English.
- Ability to handle multiple communication channels efficiently.
- Customer‑focused attitude with a willingness to learn.
Required skills
What we offer
- Competitive salary (RM 2,000 – RM 2,500 per month).
- Clear career progression pathways.
- Professional development and training programmes.
- Engaging and supportive work environment.
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TechnoMech
Petaling Jaya
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