Client Service Manager - Health and Benefits

About the role

Marsh (Mercer Malaysia) is looking for a Client Service Manager to join its MMB Multinational Team in Kuala Lumpur. The team supports multinational clients in placing their health and benefits risks across Asia, acting as a central point of contact and giving strategic advice on health, risk and wellness initiatives. As Client Service Manager you will be the client relationship lead for your own portfolio of clients.

Key responsibilities

• Act as the main client and internal point of contact for APAC employee health and benefits management, helping multinational clients place their health and risk policies across Asia.
• Develop and maintain client management tools that support oversight of accounts, ensuring services match centralized guidance and service level agreements.
• Provide strategic and consulting advice, including reviewing local renewal documents, identifying key claims drivers and supporting regional consistency in design.
• Contribute to business development activities with the sales team, including signing statements of work and setting up onboarding processes.
• Review the team's ways of working and suggest improvements.

Required profile

• University or college degree.
• Fluency in English and another Asian language, such as Mandarin.
• Experience in process building, best practices and/or efficiency projects.
• Strong oral and written communication and presentation skills.
• Good analytical skills and attention to detail.
• Ability to work in a cross-border team and manage internal stakeholders, with strong teamwork and independence.
• Self-starter, fast learner, quality conscious and committed to deadlines.

Required skills

• Project management and operational skills, able to handle multiple projects at once.
• Proficiency in MS Word, PowerPoint and Excel.
• Ability to cultivate client relationships and manage challenging client demands.

Standout candidates have domain knowledge and experience in health and benefits consulting, global or regional benefit management, and experience working across multiple countries.

What we offer

• Professional development opportunities and supportive leadership.
• A vibrant, inclusive culture with a range of career opportunities.
• Benefits and rewards to support well-being.
• Hybrid work, with at least three days per week in the local office or onsite with clients.