Claims Team Lead (Global NAC Program)
TRAVEL GUARD ASSIST MALAYSIA SDN. BHD. · Kuala Lumpur
Job description
About the role
The Claims Team Lead will head a high‑volume claims operation within the Global NAC Program, ensuring the team delivers fast, accurate and customer‑focused outcomes. Reporting to senior management, the role combines leadership, performance management and cross‑functional collaboration.
Key responsibilities
- Lead and develop a high‑performing claims team, shaping their growth journey.
- Own and drive key performance indicators (KPIs), service level agreements (SLAs) and quality metrics in a fast‑paced environment.
- Partner with internal stakeholders across the business to influence processes and elevate customer outcomes.
- Monitor claim volumes and ensure operational efficiency while maintaining high service standards.
Required profile
- Demonstrated experience leading a claims or similar operational team.
- Strong ability to manage and improve KPIs, SLAs and quality results.
- Excellent stakeholder management and influence skills.
- Proactive mindset with a focus on delivering reliable customer outcomes.
Required skills
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Published 1 month ago
Expires 2 weeks from now
17 views · 0 interested
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TRAVEL GUARD ASSIST MALAYSIA SDN. BHD.
Kuala Lumpur
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